Customer Service

Shipping & Delivery
This following information is for domestic orders only. For international shipping and processing please contact order@puredesignenvironments.com. Due to the highly customizable nature of many of our products, customer service will contact you via phone or email to schedule your delivery and discuss your shipping fee. We ship orders via UPS, FedEx, United States Postal Service, or other third party services if needed. PURE Design does not ship to PO Boxes or APO addresses. We currently do not ship to any of the U.S. Territories such as Puerto Rico. Orders for in-stock merchandise are generally processed within 5-10 business days. An order processing fee may be charged for specific products and estimates are available on our Shopping Cart page after you select your desired items for purchase. Your purchases may come from various locations, and may arrive to you in more than one package, but only one delivery fee is charged for your entire order, based on the shipping rate. We try our best to only send you one package. PURE Design is obligated by law to collect sales tax on shipping and handling fees associated with taxable orders where applicable. An email notification with tracking information will be sent to you when your order has been shipped.

Returns & Replacements
We want you to be happy with your purchase. If for any reason you are unhappy, please contact orders@puredesignenvironments.com. You may return any product within 30 days of delivery for free. You can initiate a return by emailing orders@puredesignenvironments.com. PURE Design will cover the return costs. Please be sure to include your order number, item number and reason for return. We will provide special return instructions for furniture and other items shipped via oversized delivery service. We aim to process all returns within a week of receipt. Refunds are issued after returned items have been received, inspected, and processed. Refunds are issued back to the original form of payment. Should you have any questions about the status of your return, your refund, or need instructions on how to return an item, please contact orders@puredesignenvironments.com. Shipping Address: PURE Design, 7585 Equitable Dr., Eden Prairie, MN 55344

Ordering
Online: You may order directly from any product page on our website simply by selecting the quantity of the products you wish to purchase and clicking on the Add to Cart button. Phone: Call 1.952.224.1231, M-F 9am to 5pm, to speak one-on-one with a Customer Service professional.

Viewing Orders
The status of your order can be checked at any time by logging into your account by clicking "My Account" at the top right of each page.

Updating Account Information
To update your online account information from our database, sign into the "My Account" section of our site and edit or remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Privacy & Security

What information do we collect?
We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. 

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advanced notice, except as described below. The term "outside parties" does not include PURE Design Environments, Inc or Jaque Bethke Design. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To update all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent
By using our site, you consent to our privacy policy.